Applying the Two-Factor-Theory to the PLAY Heuristics

It is a common practice to use heuristic evaluations to assess usability and user experience of digital systems. Video games are no exception. Several video game researchers have presented different lists of best practice, design patterns, principles and heuristics over the last decade. The authors of this paper wanted to see if there is an aspect of priority that can be applied to an existing set of video game heuristics and if it is possible to classify the heuristics according to type. This study uses a survey where the participants were asked to classify Desurvire and Wiberg’s (2009) PLAY heuristics according to Herzberg’s theory into either Hygiene Factors or Motivators. The participants were instructed to view Hygiene Factors as essential to ensure functionality for an enjoyable play experience, while Motivators are mostly aimed at polishing the experience. The method used in this study is inspired by a previous work, where web design heuristics were classified in a similar manner. Results show that the method is applicable, and that it yields interesting results. Preliminary results indicate that mainly heuristics that consider usability are perceived as Hygiene Factors while the heuristics classified as Motivators consider other topics, such as storyline and immersion. Interestingly, the PLAY heuristics are evenly split between these two categories.